Refund Policy
Last updated: September 2026
1. Overview
This Refund Policy applies to software development, consulting and related services engagements with SoftWiz Technologies. Because our services are customised and labour-based, refund terms differ from typical retail purchases.
2. Milestone-Based Engagements
Most projects are structured around agreed milestones with associated payments. Fees for work already completed and delivered up to the most recent milestone are non-refundable, as they represent time and resources already invested on your behalf.
3. Project Cancellation
If a client wishes to cancel a project before completion, any unearned advance payment for work not yet started may be refunded at SoftWiz's discretion, minus any costs already incurred (including third-party licenses or services procured on the client's behalf).
4. Quality Concerns
If deliverables do not meet the specifications agreed in the Statement of Work, we will work with you to correct the issue at no additional cost within the agreed revision scope, before any refund discussion.
5. Product Subscriptions
For SoftWiz software products offered on a subscription basis, cancellation stops future billing but does not automatically refund the current billing cycle, unless required by applicable consumer protection law.
6. How to Request a Refund
To discuss a refund or cancellation, please contact your project point of contact directly, or email [email protected] with your project or invoice details.
7. Governing Terms
The specific refund and payment terms in your signed Statement of Work or contract will take precedence over this general policy where they differ.